Faq’s

FAQ’s

Our M.B collections support team is available from Monday-Saturday: 9AM-10PM GST. The MB collections support team is not available on National holidays ( Eid-ul-fitar, Eid-ul-Adha, Eid Milad-ul-Nabi and other National Holidays).

To purchase any product on M.B Collections eStore, simply click on the item you wish to buy, select the required size/color and click ‘add to cart’. You will get a pop-up that selected item has been added to your cart. Click ‘proceed to checkout’ button and provide all your delivery details at checkout page, don’t forget to provide the valid cell phone and email. After that select your desired payment option from drop down list and click ‘place order’ button.

You can browse our website and add items to your basket without creating an account, and can place the order with guest checkout. But creating a member account will provide you with the following benefits:

  • Making Shopping process easier
  • Save delivery addresses
  • View all previous orders from your account
  • Check your order status before it’s shipped
All ongoing discounts can be found on our website or social media platforms with terms and conditions applied.
For any queries you may contact us.

Please Note Discount Coupon is not Valid on Items that are already on Sale. Please apply your coupon on items that are not on sale or if there is an ongoing sale, you can save the coupon for use later on. For any queries you may contact us.

Our delivery charges are PKR 200 On COD/Bank Transfer. However, we do offer free delivery on orders of PKR 5000 & above.
We dispatch our orders as soon as possible. However, orders processed may take 4 to 7 official working days to arrive. For international order shipment time is 14 working days.
Cancellation/Exchange Policy & Form can be viewed on our website.
For any queries you may contact us.

Please contact us right away at +92 314 4012703 or Customercare@mbcollections.com.pk.

Please contact us right away at +92 314 4012703 or Customercare@mbcollections.com.pk.

All prices have a default display in Pakistani Rupee (PKR), including GST.

Please contact us right away at +92 314 4012703 or Customercare@mbcollections.com.pk. But Unfortunately, if once order are submitted, they cannot be cancelled or modified.

At M.B Collections eStore we have following payment options:

  1. Cash On Delivery (Only in Pakistan)
  2. Easypaisa/Jazzcash
  3. Online/Credit Card (Visa or Master Credit/ Debit)

Your security while shopping online with M.B Collections is extremely important to us, and we have taken all reasonable measures to ensure that your credit card and personal details are kept safe at all times.

All pages that require you to enter your personal information or payment details on our site are secure, using SSL encryption. To ensure that the page you are viewing is secure, look for a padlock icon in your browser, this verifies the authenticity and validity of our website security.

M.B Collections eStore uses highly precise automate email/sms system. After successfully placing the order you will get the confirmation email/Sms at your valid email address or provided contact with in time. In which you will get your order summary/invoice with your order number. If you did not receive any email/sms that means your order is not successfully placed.

Please note that your order is delivered in a sealed packing in order to avoid theft during transit. The courier company does not provide the facility for customer checking the product before payment. The delivery man is not our employee and his role is only to deliver and collect payment.

  • Shipments within Pakistan are being dispatched by Call Courier/Leaopard.
  • Express delivery within Pakistan are being dispatched by TCS.
  • International orders are being dispatched by DHL Courier Co/Skynet.

Our courier person attempts twice to deliver a parcel to your provided address. Kindly ensure that the valid address, postal code is mentioned clearly while placing an order. On the second failed attempt, the item will be returned to M.B Collections head office and you will get the email/call confirmation.

Please note Express delivery charges are PKR 300 Rs. For delivery in 2 to 3 days, For express delivery Payment along with delivery must be paid in advance.

For those placing order on EXPRESS DELIVERY please note that TCS does not deliver on National/International holiday i.e (Sunday, Kashmir Day, Labor Day). The company will not be responsible for such delay. Please place your order in official working days i.e. (Monday to Friday) for delivery within 2 to 3 days.

For any International Order Payment should to be made in advance. Shipping/Delivery Charges vary from Country to Country (Depend on Kilogram Kg’s of the Package).

  • USA/Canada: 5500 Per kg
  • UK: 5000 Per kg
  • UAE: 4500 Per kg
  • Australia: 4800 per kg
  • Others: Rs 3000 – 5500+ Per kg

These charges are not Fixed and can change with changing economic conditions.

After dispatch, you will be provided with a Tracking number for your order through SMS/Email. You can check your order status on Call Courier/Leaopards/TCS and DHL/Skynet websites for local and international order respectively, copy and paste your tracking numbers to track your order. Links are provided below:

For International Orders Tracking:

http://www.dhl.com.pk/en/express/tracking.html

https://www.skynetworldwide.com/tracking.html

For National Orders Tracking: 

https://trackcourier.io/leopard-courier-tracking

http://callcourier.com.pk/Tracking.html 

For Express Orders (Within Pakistan) Tracking: 

https://uae.tcsexpress.com/tracking

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0314-4012703

Customer Support

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