Every order that you place at M.B Collections is only dispatched after your due confirmation and approval regarding colour, size and other important specifications of the product with proper care. Due to the differences in color monitors/screens and lighting used during photo shoots, the exact color or texture of the final item may slightly vary from what is seen on screen, therefore products cannot be exchanged for this reason. Furthermore we use the standard equipment in as much realistic environment as practicable in order to ensure the real presentation of the product(s). Therefore we do not entertain the returns/exchange in any case.
However, if you are not convinced to your satisfaction level about any feature(s) of the product(s), you may, follow these steps:
What if i receive a Damaged item?
Every order placed at M.B Collections is handled with proper care and trust. But if you receive a damaged item please follow the steps below:
- Share the image/video with us on the day you receive the Package via Whatsapp or other Social Media platforms.
- We have a 24/7 Customer support Chat available, Our Customer Representative will forward your complaint and your request for Exchange will be sent for approval.
- After Approval of the request, you will receive the call from customer Representative regarding your complaint.
- You will pack the damaged piece in the box (you received in) with Courier company flyer.
- The Rider will arrive at your provided address again with a new package, you can receive the new package and give him the old one.
- Exchange Policy is only valid on the day you received your parcel, after delivery date Exchange complaint will not be considered as valid.
- You can only Exchange the product with same products displayed on the Site.
- Items bought in Sale cannot be exchanged.
How to apply for Exchange with a different Product?
- To exchange an item (Product must be within same price range), please fill out the form provided with the reason and order details.
- Once our customer support team approves the exchange we will send out your package to our warehouse.
- Please note that you are responsible for the cost of exchanging the items from both sides.
- Your request for exchange will be rejected if:
- You Claim that you suddenly don’t find it attractive.
- You are raising claims to the details that are already mentioned in product specifications.
- You Claim that product is Heavy/Light weight.
For Size Issue:
- Exact Measurements of sizes provided by you in Bangles/Rings would be sent to you. So, be sure to tell us your exact Bangle/Ring size. (For Size Exchange Delivery Charges from both sides will be paid by the client)
Do you offer Refund?
- No Cash Refund
Can i Borrow an article and send it back after using it?
- No Wear and Return, we strictly prohibit any Wear and Return. (For Sanitary reasons)
How can i Cancel my order?
- You may cancel your order at any time before the shipping process. After your due confirmation and the shipment of your order, you will receive an email/Sms with a tracking number against your order. If you cancel your order after this Cancellation charges may apply.
- We reserves this right of cancelling your order for the reasons including, unavailability of stock, declined in payment or the inaccuracy of pricing.
Urgent Delivery on Holidays:
- For those placing order on EXPRESS DELIVERY please note that TCS does not deliver on National/International holiday i.e (Sunday, Kashmir Day, Labor Day). The company will not be responsible for such delay. Please place your order in official working days i.e. (Monday to Friday) for delivery within 2 to 3 days.
• If Your Reason is authentic we’ll move on with your complaint.
• Kindly Read the Terms & Conditions Provided above.
• If Your Form Doesn’t Meet the Criteria your form will be automatically rejected.