Cancellation & Exchange Policy:

At M.B Collections, every order is dispatched only after your confirmation and approval regarding color, size, and other specifications. Due to variations in color monitors/screens and lighting during photo shoots, the final product’s color or texture may slightly differ from what appears on screen, and exchanges are not allowed for this reason. We strive to present each product as accurately as possible, using standardized equipment and a realistic environment to ensure authenticity. Therefore, we do not entertain returns or exchanges in general. However, if you are not completely satisfied with a feature of the product, please follow these steps:

What if I Receive a Damaged Item?

Each order at M.B Collections is handled with utmost care. However, if you receive a damaged item, please follow the steps below:

1. We recommend making a video while unboxing the package for evidence in case of a claim.
2. Share the image/video within 24 hours of receiving the package via the form below or by emailing [email protected].
3. Our 24/7 customer support team is available to assist you. Your complaint will be forwarded, and your exchange request sent for approval.
4. Upon approval, you will receive a confirmation email regarding your complaint.
5. Pack the damaged item in the original box with the courier company flyer.
6. For the exchange, the courier will pick up the damaged item from your delivery address and provide the replacement package.

Please note: The exchange policy is only valid within 24 hours of receiving your package. Exchange requests outside this timeframe will not be considered. Exchanges are limited to the same products displayed on the site. Sale items are not eligible for exchange. If the item is out of stock, a coupon will be provided for your next purchase as compensation.

How to Apply for an Exchange with a Different Product?

If you wish to exchange an item for a different product within the same price range, please fill out the provided form with the reason and order details. Once approved by our customer support team, we will dispatch the new item to our warehouse upon receiving the previous item at our headquarters. You are responsible for the cost of exchanging items from both sides.

Conditions for Exchange Rejection

Your request for exchange may be rejected if:

• You decide you no longer find the item appealing.
• The claim concerns details that were already mentioned in the product specifications.
• You claim the product is too heavy or light.
• The exchange request is outside the specified timeframe.
• The product is damaged due to use or has been tampered with.
• Any part of the package, including tags, labels, or original packaging, is missing.

For Size Issues

The exact measurements provided by you for bangles or rings will be sent as ordered. Please ensure you select your correct size, as exchanges for size are allowed, but you will be responsible for the exchange costs on both sides.

Do You Offer Refunds?

We do not offer cash refunds.

Can I Return an Item After Using It?

No. We do not allow wear and return; any attempts at returning worn items will be declined.

Can I Exchange a Custom-Made Order?

Custom-made orders cannot be exchanged under any circumstances.

How Can I Cancel My Order?

You may cancel your order at any time before shipping. After confirming and shipping your order, you will receive a tracking number via email/SMS. If you wish to cancel after this stage, cancellation charges may apply. We reserve the right to cancel orders due to reasons including stock unavailability, declined payments, or pricing inaccuracies.